Relaince Communication — Data card re-charged but transaction failed but amount not credited even after 7 days

Address:

Bangalore, Karnataka

Dear Sir My Data card number is [protected] re-charged on 26/08/2015 but transaction failed and data card not re=charged. Transaction number is 92491024 dt 26/08/2015 for Rs 699/-. We had lodged a complaint to customer service on the next day as the amount not re-credited. they have given te complaint number[protected] and told that amount will be credited with 7 days. But regret to state that till now the amount not credited. Today again we enquired with cusnoter care., and they are not able to provide the clear idea on this and even when it will be credited to our accoumt It is shame to relaince part as this is big companay cheating the clients by receiving the amount and not re-crediting the same for the failed ti re-charge the data card due to the server pronlems. Even the customer care people do not konw the process and how it will happen. Request you to please help us to get this amount credited to our account Thanks and regards Venkatramana Bhat V