Reliable Maid Services — Service and Refund not Given- Fraud company

We were looking out for a maid cum cook for my sister at Kharghar and we came across this organisation while browsing online. We received a call from their office at Vashi from where one Smita spoke with my sister. We told her about our requirements and our budget of 15 to 16 thousand for a 24 hrs service. Smita assured us that she would find a suitable maid for us and told us to pay an advance of Rs.2000/- to the account of Kanyashree Kamble, Mob. [protected] which is refundable if we are not satisfied with the work of the maid in a 3 day trial period. My sister agreed to pay and paid the amount through google pay. Soon after, a lady named Sneha from their office contacted my sister and sent profiles of a couple of maids. My sister selected one from the profile and told her to send her to home. However, the maid did not turn up and there was no response from their office either. My sister tried contacting Smita but she would not attend the call; Sneha also avoided her calls. As I am staying at Vashi, I visited their office the next day and met Smita who started giving lame excuses for not responding to calls and connected me to Sneha on her Mobile who also did not give me a satisfactory explanation for not sending the maid selected by my sister. She asked me for a day's time for finding a suitable maid for us which I agreed but the same pattern continued; Smita won't answer the call and Sneha after several calls would pick up and later send some profiles from which we will select and later selected maid won't turn up for some reason or the other. In the meantime I had 3 visits to their office and every time it is the same old story. The only change is that another female from their office named Priya came into picture, last time I went to the office on 24th Feb.
We are in urgent need of a maid as my mother is old and sick and now my sister with whom she is staying has also fallen ill. We told their office about our urgency, but they did not provide a single maid for us. We told them to refund our money but they refused to refund without giving any service. Later we found from the google reviews of their organisation that we are not the only people who were taken for a ride; there are several others who have gone through this experience with your service.
I request all not to trust this organisation as they are a fake company made to swindle people taking advantage of their urgency.