| Address: | House no 243, Road no 17, Ashok Nagar Udaipur Rajasthan |
This is with reference to invoice no TY5J[protected]
I have purchased gold bangles from your Udaipur Rajasthan store on dated 3rd October 2022 while making purchase your sales executive told that you have 7 days exchange policy. Now after fixing inner plastic ring i am facing issue with the size of bangles and i need a bigger size bangle.
I had raised this concern with your sales person, now they are telling that if you want bigger size bangle it will consider as a fresh purchase and whatever gold price will be there at the time of new purchase date will be applicable.
As i had already made a purchase its not fresh purchase and ready to pay difference amount with new gold price if there is difference in weights of first purchase and second purchase.
Your sales executive is repeatedly narrating your policy and not supporting.
I was never told about the policy instead i was misguided with false commitments.
Request you to please take a deeper look into this issue.
Jayesh Arya
[protected]
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