Reliance Jewels — Fraud on deal and fake product

Address:

Samad road aligarh

I am writing to report a case of financial fraud that I recently experienced.on 16/11/2023 I purchased a gold ring.
On that they are ok with all the details and policies and on billing time they did a mistake of name mis-match on original bill and give commitment to resolve on next working day.
It was my special day on 18 th of nov I went to out of station to celebrate for 5 days and second day I wound that ring is changing the color on first I ignored I thought that can be polished.

But now day by day my gold ring is getting change the colour it's like white silver on one side .
I informed to store manager Mr Faraz shamsi on 8th day of purchase when I come back to aligarh .
He said we will file complaint regarding this it will exchange after approval.
But still he didn't solve any query either ring metal or bill mis-match.
It's like a game they all are planning to gether excutive is taking time day by day he is like ho jayega me krva dunga 100 💯 exchange hogaa apka ye hoga vo hoga nd all
It arround more then 15 days and they just giving excuse on this problem they are giving fake commitment and now they are denying they are saying ring is ok it is your fault you have to pay making charges and gst for exchange.
One more thing earlier they was saying exchange time is 7 days
Today on of their excutive said 10 days is maximum time for exchange agr ap ajati to ho jata
I want to ask one thing is 8 th day of buying any product is not comes in within 10 days?

Is Ambani sir is giving white gold on the price of normal' gold ?

Is they are giving training to their staff for how to make customer fool?

This is very bad experience with reliance and I was emotionally atteched with that ring and they make fun of my feelings and emotions.
They are mentally harrassing me .now I m feeling like very disturbed if take any step with me feeling or life
Mr Mukesh and their aligarh team will be the responsible for that .

Today they said clearly no for any help or solution Mr Faraz shamsi and their is responsible for my condition and in future if I give any step with my life they all will be the responsible.,