Reliance Jewels — Gold earring

Address:

Satath city capital mall hyderabad.

I have bought a gold earing on 6th aug 23. It got broken twicein a span of month.
Til now my wife has wore it two time and both time it has broken. When first time broken I bought it to the reliance jewel store they send it to mumbai ho for repair I waited for 15 days when I got it back and my wife wore it got broken again.
It's gold if it gets broken and missed what I will do kindly resolve the issue by replacement asap.
Store: Reliance Jewel Sarthcity capital mall.