Reliance Jewels — I have a credit note which I am unable to use

Address:

Mantri mall, bangalore

I was issued a credit note for one of my diamond earring when I exchanged it for diamond finger ring. However, I am not able to use the credit note to buy silver items. Credit note value is not too high that I can utilise it for any gold ornaments neither do I want to spend more just to use credit note. I want to know why can not we buy silver items using credit note as the amount would anyway reach ur account in either of the form. Such complex n restricted return and exchange policy is making me quit visiting reliance jewels and evn tell my frns not to buy from ur shop. I need quick response on this complaint and a positive response to use credit note for silver items as well.