Reliance Mobile — Rs.125/- rate cutter availed. Usual charges charged

Address: Pondicherry, Puducherry

On 17.1.2015 @ 3.22pm your Reliance staff informed me from phone no.[protected] that you have introduced a new rate cutter for Rs.125/- from Pongal Onwards and it will charge R to R at 0.10 and other net work at 0.30, valid for 90 days. I am having 3 reliance sims [protected]/[protected]/[protected]. Today for [protected] I have paid Rs.125 to avail the rate cutter. But it is seen that usual charges only charged and the rate cutter is not applied. So I have again contacted[protected]. They have simply replied that the rate cutter is in force and informed to contact 198. The attempts made were not fruitful. Pl. inform me what is the problem with you in allowing the rate cutter to me. If the rate cutter is not activated still, if there is any problem in activating the rate cutter the amount of Rs.125/- may be credited to my mobile number [protected]
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
copy of mail sent to you on 23.1.2015

"Sorry, not yet resolved. Your staff discussed with me on 22.1.2015 thro' phone no.[protected] at 1.38pm. I've informed him to intimate the name of the person and designation spoke with me on 17.1.2015 at 3.22pm from phone no.[protected], who has created all these problems to file a case before the consumer forum OR to credit the amount of Rs.125/- paid as rate cutter to my mobile no.[protected]. Your staff finally informed me that he will discuss the request with his higher authorities and inform me the result of action. His reply is still awaited. But all of a sudden you are mailing me that "your staff resolved it to my satisfaction". Pl. note that the matter is not resolved and pending with you still. Pl. avoid giving wrong conclusion to close the file in favour of you."

I think you are not having interest in solving this problem. No. reply from you till to day(29.1.2015). My lawyer says the evidances ( your voice message over phone and mails) are enough proof to take this before a forum. Are You interested in solving this within us or by a forum

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