Reliance Petroleum — Behaviour and service

On dated 12/05/2023 at 9:34 am we visited the pump station address Reliance BP Mobility Limited, Bareilly Road, Uddam singh Nagar, Kiccha 263148 having invoice no [protected] and asked for Diesel filling of Rs 4000/ for our vehicle no HR26 AT 0018.
My complain is regarding the gas filling person who misbehaved when u waited for 15 mins for this particular service and he was busy in private service of generating pollution certificate to other vehicles, my concern is not my time but the behave and responsibility he showed for the private work, he missed behaved and said do what ever u want .
post such gesture from him we visited the pump office and asked for compliant register, called the person whose number was mentioned on the board, .
The number was not working and the office staff was completely mis managed . they search for register for 10 mins, we wrote a complain and post writing everything we find that we had not put carbon behind the page sharing the series no 156 .
Reliance is not a small name, we respect each service and follow the rules as a civil citizen but we need responsibility from other side too .please took into the matter and do the needful on regular intervals as one time action will not impact the system .