Reliance Petroleum — Reliance petroleum Karanja Lad always tell my bank account is getting transferred card machine not working

Address:

Karanja Lad

I have visited the Reliance Petrol pump karanja lad in last 4 months 7 times always the excuse which is given to me is card machine not present as our bank account transfer process going on and this also they intimate the consumer after the petrol is filled. What if the customer is not holding cash or what if the UPI is not working ?
If there bank account is getting transferred since last 4 months how are they able to accept payment via UPI?