Renault — 2013 Renault Duster - Steering suddenly dead

Address:

Gurgaon, Haryana

My car steering just went dead while driving. I have an hour's commute on the Delhi - Gurgaon expressway every day. Luckily this happened a few minutes after I had crossed the expressway on my home otherwise this could have been fatal. How can a major car maker sell cars with such a defect?? I have lost confidence in this car and would strongly advise anyone from buying it. Worse it seems that other consumers have also faced this problem. Is Renault waiting for someone to die before taking action? I called Renault Motors emergency assist to ask for help. The call center executive suddenly divined that I had a discharged battery. Only god knows how he figured this out. I did not need his remote advice - I needed someone to come check the car. I told him that the car got serviced last week - if the battery was discharged, how was this not identified? To this our friend replies - "we don't know, ask the dealer" Renault Motors - its your car and your dealers. You cannot distance yourself from your dealers when you ask your customers to go to them to get their cars serviced. Cannot believe the crap service. Truly disappointing.