[Resolved]  Renault — ac improperly serviced under warranty

Address:Thane, Maharashtra, 400610

Jan 2016, ac of fluence mh04fr8021 was not working. Solution provided by service center in thane was to refill gas.ac was under guarantee that time. It was wrong solution which was realised later by me. But by now guarantee ceased.

My complaint is against improper service of ac. Temporary wrong solution was provided and when i realised they refused to repair ac under guarantee when same problem was reported again and again.

I thought only solution was ac gas refill. I was wrong. They did not replace component necessary when reported first time when it was under guarantee since that would have incurred them cost.
Was this information helpful?
No (0)
Yes (0)
Oct 21, 2017
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2017
Renault Customer Care's response
Dear Aarti Shridhar Mundra,

We do not want you to feel this way about us. Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you
Verified Support
Sep 17, 2017
Renault Customer Care's response
Dear Aarti Shridhar Mundra,

We understand that our team has contacted you regarding your concern and shared the requisite information regarding warranty terms & conditions. In case of any support, you may directly get in touch with the dealership or call us at[protected].
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Renault
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    1529
    Pending
    200
    Resolved
    1189
    Renault Address
    ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
    View all Renault contact information