[Resolved]  Renault — brand new duster 2000 km driven lying on the workshop without courtesy

Address:	Kollam, Kerala, 695603
Website:	Www.renaultkerala.com

Dear Team,
Greetings for the day !
I am writing this email regarding my brand new duster Chassis –MEEHSRCFFJA005175 driven only 2000 km lying on the workshop for wiring harness replacement without any courtesy from the Dealer.

Kindly find the below mentioned email for your reference, I trust this brand & service that why i bought top end duster from Renault. But finger crossed for new surprise!!! I am really disappointing by taking decision to buy this vehicle vehicle has to stay in the workshop with in one month almost 10 days for wiring harness replacement . I suspect this vehicle is flooded & never passed PDI or not carried PDI I inspection. I did not get proper clarity on updates & no proper follow up from TVs Renault dealership in Kollam. i have to send below mentioned Email to the dealer to get the updates about the car which I think it shows how they care the customers in this competitive market . As a business person I was thinking to buy another 2 vehicle from Renault for my business use, So now I am rethinking whether I have to buy Renault or other brands because of the bad service, parts delay, less clarity on the updates about the parts availability & time completion of the job .
As a customer I bought my vehicle for my convenience not to keep on the workshop for more than 10 days without courtesy. I understood vehicle will have defects but it depends how Dealership providing alternative solutions to the customer makes life easier.

I am hoping a responsive reply from the higher delegates with the solution .

Regards
Nizarudheen
Mob- +[protected]
Kollam
Kerala

Dear Mr. Pramod
Thank you for the mail.
As I mentioned on the previous mail, I purchased this vehicle for my convenience and not to keep in your garage.

1. What is the Expected Time of Arrival of required so and so parts?
2. When I will get my car finally?


I am totally disappointed about your service, kindly try to give clarity on the updates about the parts arrival & completion of the job.

Regards
Nizarudheen

Sent from Yahoo Mail for iPhone
On Monday, January 21, 2019, 4:52 PM, pramod wrote:
Dear Sir
Greetings from TVS Renault.
With respect to your query regarding your Renault Duster vehicle complaint, here with informing you that, we have carried out the diagnosis and found one of the wiring got damaged inside the wiring coupler.
As its an internal damage, we were unable to identify it from outside while doing PDI. As a resolution of the complaint, we are replacing that particular wiring assembly completely.
The parts are already ordered and waiting for the arrival of the spares.
We regret for the inconvenience happened to you in this regard.
Please feel free to contact the undersigned for any of your future concerns also.
We will provide our best service always..
With Warm Regards
Pramod AR
Manager-After Sales
TVS Renault
Kollam
[protected]
From: aaluansu
Sent: Monday, January 21, 2019 4:59 PM
To: Service.[protected]@renault-india.com
Subject: service delay

Dear Mr. Pramod,
Greetings for the day!
Regarding my brand new Renault Duster KL 16 V 3300 sent to your dealership for fog lamp and horn issue. I did not get the proper update on the vehicle status. The vehicle is there since last Thursday. It’s a Brand new car which is driven only 2000KMS and I heard from you that “its manufacturing defect” My doubt, this vehicle was never passed PDI or not carried PDI. I did not expect such a bad experience from such brand. When I called on Saturday and today, they said the Service Advisor on leave (What a strange answer without courtesy!!!). As per Renault Service assistance if the repair takes more than 2 days I should get a replacement car.


Waiting for your decision maker to take this highest level ASAP.

Regards

Nizarudheen