[Resolved] Renault — cancellation of booking of new car - reg complaint id #[protected]

Sk Momin

from Kolkata, West Bengal

Address:

Bagaria Motors Pvt Ltd, 2/3, Judges Court Road, Kolkata, West Bengal, 700027

Request for cancellation of booking of car in your company
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May 11, 2019, 6:24 pm (2 days ago)
To customer

Ref complain id #[protected]

Dear sir

With reference to my booking for one renault's duster rxs cvt petrol 1.6 brown colour in the name of sk abdul momin kindly refund my booking money of rs 173000 asap.
I have been chasing for the refund for nearly 4 months now but to no avail. If the money is not refunded to me within 7 working days after receiving of this mail, i will be forced to take legal step against the company.

My sales consultant mr abhishek nandi was informed about this as well around 12 days ago but to no avail.

Kindly expedite the refund process asap without any further hassle.

I would like to request you please accept my cancellation request and refund my booking amount in the form of pay order favoring to sk abdul momin after deducting cancellation charges with the tune of rs.1000/-

For your ready refearanc i am sending herewith the photo copies of booking money receipts

Your cooperation in this regard will be highly anticipated

Thanking you

With regards

Sk abdul momin

Not yet received any positive response from your end

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Jun 15, 2019

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

May 15, 2019

Renault Customer Care's response Dear Customer ( Sk Momin),

Please refer to the private message for the update on your concern

Verified Support

May 15, 2019

Renault Customer Care's response Dear Customer ( Sk Momin),

As checked, we understand that our team has contacted you regarding your concern. Further, the dealership is already in touch with you and is assisting you towards the resolution. In case of any further support required, you may please get in touch with the dealership or call us at[protected].