[Resolved] Renault — Car damaged during first service

[Resolved] Renault — Car damaged during first service

M marivada from Hyderabad, Telangana

My car was given for first service on 9th JAN-2017 and was assured of delivery next day by 11 saying a reason that workers are not available but on 10th JAN-2017 I was expecting the car delivery but no one from work shop responded and I have tried to reach out to them on phone call and got no proper response on the day and again on 11th JAN-2017 on mid of the day I called them and demanded the car status and they then revealed that car was damaged during car wash on 10th JAN-2017 which was not intimated to me on spot. I have No trust on the work shop for the reason they gave me for the the damage caused it appears to be an on road damage.As I have zero trust on Renault work shop hitech city I am not willing to take delivery of that car. Request you to look into it and respond Was this information helpful? No (0) Yes (0)
Feb 12, 2017 Complaint marked as Resolved Renault customer support has been notified about the posted complaint. Jan 11, 2017 Updated by marivada Car given for first service was damaged and not intimated to the customer, No proper response was given and the reason or explanation given for the damage doesn't appear to be a genuine.Show room people are trying to bluff and convince me.When I visited the service center the damage doesn't appear to be minor one seems to be a kind of road accident. Verified Support Jan 11, 2017 Renault Customer Care's response Hi marivada, kindly share your contact details and our team shall get in touch with you shortly.
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Comments

Sasidhar Varanasi

from Hyderabad, Telangana

Not only Hi-Tech City, even I had a worst experience with AS Rao nagar service center.

Renault dealers are only good in collecting money on time.

Kannan Paarathaanam

from Perumbavoor, Kerala

Its a total mess. You guys are not giving any attention for that .its a major part and its sounds like horrible please make a space between the brake pads so that the dust can easily go out do the needful immediately ..