[Resolved] Renault — Car delivery delayed by six months

Swathi Vemula

from Delhi, Delhi

Address:	Hyderabad, Andhra Pradesh, 500078
Website:	renault

I have booked renault rxt(o) six months ago in renault secunderabad branch, the dealer has told me the waiting period would take around 2-3 months time, for which I agreed as I had apply for bank loan in the mean time. But after 6 months also the dealer says the car has not come and he is not aware of a tentative date as well. Despite of my repeated asking, he has no information in regard. I have paid an advance of 20, 000 which is stuck with them. The dealer calls me and says that i better opt for rxt instead of rxt(o) as it is available.But initially I have ordered rxt(o), he in term tried to convince for rxt instead o[censored]nderstanding the customer interest.

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Nov 14, 2016

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2016

Renault Customer Care's response Hi Swathi, kindly share your contact details and our team shall get in touch with you shortly.

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Comments

sharang_17

from New Delhi, Delhi

Atleast in your case the dealership is saying that they can deliver the rxt model. I had booked the RXZ model and the dealer is asking me to cancel my booking as Renault India is not delivering any vehicle in north India. I've raised complaint no ID[protected] with Renault India, but no update received from their side for the past 5 days.