Renault — Car pulling isse and not delivery the car in last 29 day

Dear Team

From last 30 days I am struggling with Rishabh Cars, Jodhpur Service center and Renault customer care to resolve my car pulling issue but there is no action and any justification provided by both.

My Key highlight

When I give my car on 23th April for dent work there was no issue in car. When I took delivery on 4th May 2022 why my car was pulling on left side? What was happened with my car at service center ?
Rishabh Cars, Jodhpur Service center claimed the entire amount for dent job but why he did not done dent work properly ? who is the responsible?


Why Rishabh Cars, Jodhpur Service center kept hold my car from last 20 days for fixing the issue? I asked multiple time to Rishabh Cars, Jodhpur Service center and Renault customer care for provide day to day details report about what they have done in last 20 days. But why they did not provided me details ? are they not responsible for this ?

Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur Service is saying my car is ready for delivery. Than why they did not delivered the car. It was clear mention when they picked the car that pick up & drop need to be provided by him. What was purpose of keeping the car for 20 days and why they do not want to delivery car ?


Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur Service is saying my car tyre is not good condition that’s why car is pulling left side. Same issue was not there when I given my car for dent work? How this issue came at service center ? Is my car trye got changed or any other damage happen at service center. Who is responsible for this, Why they are not serious about this complaint ? Why Mr. Ashok confidently saying Car will pull left after and asking me to take delivery ? Why I need to put my life on such risk.


When I took delivery on 4th May why Mr. Ashok did not updated me that car is pulling left side. Before delivery he only confirmed me that car is ready for delivery and when I took delivery I found pulling issue. Why is so careless about customer and put my life on risk ? Who is responsible ? Why Mr. asho did not informed me on 4th May 2022 ?


As per Mr. Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur Service my car tyre is not good condition that why I did not face issue before 23 April . From dent work I dropped the at Jodhpur service center for this I derived my car from Pali to Jodhpur near 70 KM. That time did not face any pulling issue than why on 4th May suddenly my car is pulling left side? What is done by Rishabh Cars, Jodhpur Service center ? why they are not providing me details ?
As per Mr. Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur they fix the alignment for my car for resolve pulling issue. But they are only saying that car tyre is not good and how they set the alignment ?
Multiple time I called Renault customer care why customer care team not mention the complaint in details ? Is they are doing in favor of service center ?


Why Mr. Harsh Complaint Manger from Renault customer care not able to resolve this issue from last 20 days? Are they are doing their job ?


Why Mr. Harsh Complaint Manger from Renault customer care not able to put my concerns with Rishabh Cars, Jodhpur Management team ? why every every time he will arrange a conference call and they will be in mute? Des he doing his job ?
Renault customer care told me multipe time that my car is ready for delivery. And when I told to Renault customer care that car is still pulling left side and problem not got fixed ? But still they will not consider words and will force me to take delivery . How I can take a care delivery when Car is not in good condition for drive. Is this your team not able to understand


Why Renault customer care not able to escalate this at next level for fix this issue where I am facing problem from last 20 days ?


When Rishabh Cars, Jodhpur is not able to delivery my car at my place ? Than who will pay my expenses during this time from 4yh May to till date?


Requesting you team please do some needful and take some action for fix all issues

Please let me know

When I will get I car back. As I need to travel back to Bangalore if Rishabh Cars, Jodhpur not able to delivery my car at good condition before 24th May, need to provide my car at Bangalore location.

Please let me know for raise my all claim where I need to submit my claim. My car got damaged at service center and they not able to fix the issue from last 20 days so I need to claim all expenses .

Please help on this

Thanks,

Umesh

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