[Resolved]  Renault — car service - breakdown related

Address:

Akola, Akola, Maharashtra, 444303

My vehicle - renault kwid rxl - registration number mh28 az 0263. Car was purchased in nov 2017 from renault akola, maharahstra
Vehicle is under breakdown service work from 03 sep 2019 to till date. There was abnormal sound observed in engine side so the vehicle was towed from my home to service centre in akola (From where we purchased the car)
Firstly, when we led the car to service centre, the service engineer denied to service the car under warranty, we were told that better you can take the car to nagpur for better service, as there is some big workshop there and your car breakdown problem will be solved early.
But we insisted the service engineer, to attend the breakdown in akola only as we purchased our car from there. & nagpur was 300 km from akola so it was not feasible to tow the car to such long distance, and if renault india is having service centre in akola, then why it is not able to attend engine breakdowns at fast rate?

It is almost 10 days that our car is lying there at showroom. Service team hasnt reached upto breakdown conclusion in last 10 days. Everyday we are in contact with service team, they are telling us that we havent received approval from renault india to process vehicle under warranty.

Please do needful to resolve the issue as we are facing much issues. We need the car serviced at earliest. Never expected such service related hastle from renault