[Resolved]  Renault — case id 1-[protected]

Address:

680666

Hello renault,

my name is abdul latheef from thrissur, kerala. I am writing this email because of the dissatisfaction caused by the renault service centre, tvs renault, cochin, kerala. My car is a renault duster 2013 model purchased on may 2014 reg no: kl 47 d 6491. I was satisfied with the performance of renault duster and recommended to many people. Two of my friends bought the car on my recommendation. I myself booked a second duster automatic version on the third quarter of 2017 and made advance payment at tvs renault, cochin. The service of the duster which i am currently using was serviced at 71000 km few months back. That time i clearly specified about the clanking noise while driving. It was unable to identify from where its coming. It surely is from a mechanical part. It is heard mostly on clutch application at lower gears. May be its because of a loose bolt or something from engine part. The vehicle is running smoothly but the noise makes us uncomfortable to go for long journeys fearing a breakdown during those drives. but the service people were unable to identify it and did not fix it. After service i got a feed back call and asked about the service. I told them about the clanking noise issue and they told me they will get back to me and will do arrangements to fix it. Thats it... There was no call back and the noise issue kept on increasing. They never did the follow up. And finally after some time i called service centre and told them my dissappointment. They told me to bring the vehicle to fix it and i did it. By that time the vehicle has covered 8000+ kms (79600+ km at service time). My son went to service centre and took a supervisor with him to show the issue and did a test drive on the vehicle to make him understand it. They changed some parts and delivered the vehicle same day 5:30 pm. My son asked for a supervisor to go for a test drive again to check if it is corrected or not, but they told me that no supervisor was available that time. The thing is, the issue still exists. My vehicle has covered 80000+ km and my vehicle warranty has expired. I am still facing an issue which started at 70000 km (In warrenty) and did 2 services to fix it (In warranty) and the issue still exists (Warrenty expired). Whom should i blame?? Renault?? Renault service??? Or me??? Because of this incident, i would like to inform you that, i am no longer interested in taking delivery of the renault duster automatic which i have booked.

since am still using my vehicle, i need a solution to fix the issue with my vehicle. Please do the needful.

abdul latheef

mob : [protected]