[Resolved] Renault — Clutch motor damaged only after 5 years of purchase

Rajeshchiku

Jan 28, 2023

Address:

Sector 61 Gurugram

My car Renault kwid Amt suddenly stop on road on 24th January then I called to nearest service center. Renault service center at sector 61 approaches me and then they tow my car to their service center and after inspection and little operation they said my car is ok and released me. But on 27th my car again got same problem and then I visited their service center and they are saying that my car clutch motor is damaged. And asking me to change it of worth Rs. 21000. Since my car is only 5years old. Then I have paid Rs. 22000 for this too much costly part. even my car was got serviced at same service center 2 months ago then they have not told me anything about this. They are just cheating with innocent customers by misguiding them

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Jan 28, 2023

Complaint marked as Resolved

Clutch motor is changed now, but they have charged Rs. 22000 for the same which is too much costly. Renault is not providing good services instead of other cost we need to bear this clutch motor replacement cost Rs. 21000 also. Not happy with Renault services

Renault customer support has been notified about the posted complaint.

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Comments

Renault Customer Care

from Mumbai, Maharashtra

Jan 31, 2023

Verified Support

Dear Customer (Rajeshchiku),

We apologize for the inconvenience caused. We would like to understand what went wrong here. Kindly provide your contact number via private message so our team can get in touch with you. You can also contact us on our toll free number[protected] or write to us on [protected]@renault.com and we will assist you in this regard.

Renault Customer Care

from Mumbai, Maharashtra

Feb 1, 2023

Verified Support

Der Customer (Rajeshchiku),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.