[Resolved]  Renault — complaint against worst response from the executives (pondicherry branch)

Address:

No. 139, R.S, 2, No. 117, Villupuram Main Rd, Moolakulam, Puducherry 605010, 605010

Recently (August 11 2019) i have purchased the renault kwid climber car (Py 01 cv 6636 ) from your dealership (Pondicherry branch - moolakulam). Unfortunately the vehicle has met an accident on 5th jan 2020, so i handover the vehicle into their yard for repair on 8th jan 2020 and all my document work for insurance coverage were completed and the same got approved on 13th jan 2020 itself. Over a month time has elapsed but the vehicle have not been delivered so far. Whenever i called the executives, the response was not proper. When i go in person they said will deliver the car soon. I faced the same response for every time. For last two weeks, i have requested them that i need the car by 14/02/2020 due to my personal commitment and they also assured to deliver it by mentioned date as all their parts for repair are came already.

Also i confirmed the same by this monday[protected] and they were promised as the vehicle will ready by friday (14.02.2020). But when i called today, they simply said that the vehicle is not ready yet that need to order a part newly. we have been to a great inconvenience through this long delay. Even when i request the executive to speak with their manager they simply said that he is busy so not able to connect with him. We didn't face this kind of worst response from any showroom still. More than a delay, the response from the executives make us annoyed.
We regret the fact that neither consignment nor any message has been received by us about the status.

Even i have paid the dues for last two months but there is no use of my vehicle even for my personal commitment because of their delay. Please look into this problem and take necessary action asap.

Vehicle details:
Model : renault kwid climber - 2019
Reg no : py 01 cv 6636

Contact details: [protected]

We are awaiting for your better solution.