[Resolved]  Renault — Defrauding the customer

Address:

700022

We purchased the Duster keeping in mind the superior performance and service that is provided by Renault (a French-European brand). But I am extremely sorry to say that your dealing of my issue puts Renault and your organization in very bad light.



The brief reply by Renault Customer service team makes it amply clear that there is no intent from your end to try and realize that the whole issue happened due to a technical glitch in the car. There was never a warning light as has been emphasized by me time and again. A vehicle in the price variant of duster needs to show the warning light to show that there is some issue with the engine on other Parts. Also as stated by me, it was clearly told to the Service Centre representative to service the car when it had gone for accidental repairs. Then why has it not been done? What is the use of getting Systematic SMS when my request for servicing was not honored? I would also point out that the service center has given a response that the second service wasn't carried out on time & this resulted in the engine failure. Your garage was closed for three months due to an issue with the port trust where in the service center shifted from the Port Trust Area due to some eviction issues and we were repeatedly told that the issue will get solved in 2 months and it took close to 3 months to get sorted out. How can we be blamed for the break down when;

(a) The delay in the second service was caused on the service center's part where in they closed down for three months as has been explained.

(b) When the Car had gone for repairs, why was it not Serviced? We had explicitly asked for it(All your calls are recorded, kindly check the proof).



(b) Major Issue: Why was there no warning light? Cheaper variants and vehicles have it.



(c) If your service center is evicted by the Port Trust, then how is it my fault that my vehicle did not get serviced?



Please provide a reply soon. My car was sent to your garage on 10 Feb 2017 and till date almost 42 days have passed, you have not returned the repaired vehicle. You must realise that keeping the car in your garage for such a long period should incur penalties on the garage people for not carrying our repairs in time as it can cost approx. Rs. 200, 000/- for hiring a car to carry out routine duties by the Car owner.



Your demand for 50% advance is also totally outrageous as we have never paid you in advance before this incident. We have been owning cars for past many years and have never encountered garages which take advance money for work. We are a repeat customer and not a new customer. In Europe, this faulty car would have been replaced without questions, since you & the Renault team already know that it is the service center's fault. I would request you to not defraud me.