[Resolved]  Renault — Delivered a car with multiple issues

Address:

white field (Mahadevpura)

Hello Team,

I purchased a Triber RXZ from Trident auto white field bangalore (VIN- MEERBC003N3128029) on 6-May-2022 and in a few days have come across several issues are:

Broken Wiper blade
Wheel alignment
Steering wheel hard and pulling aside
Left side doors noise
Noise while braking
Bonnet

Reported to a service station on 31-May-22. There the response was so bad where service advisor was Not even trying to understand the issues nor fixed all the issues when the vehicle was delivered post service.

Issues :
Broken Wiper blade - fixed
Wheel alignment- not fixed
Steering wheel hard and pulling aside- not fixed
Left side doors noise- not fixed
Noise while braking- not fixed
Bonnet not fixed

Received a call from the service station on 4-Jun-22 for feedback I did mention the same and she said will get back immediately, but no one called me, hence I had to write an email to Renault ([protected]@renault.com) later service head called me and said to bring the vehicle to get the issues fixed. 8 June 2022 handed over the vehicle and delivered it back to me post 2 days however issues were not completely fixed again (noise in left door & brake persists).

Later 21 June 22 vehicle was handed over to fix the issues (noise in door & brake), vehicle was handed over after 3 days (24 June 22). But the problems were not fixed still the noise in door persist.

Thereby it is to understand that the post vehicle delivery I had to visit thrice to the service station to fix the issues in the so-called BRAND NEW CAR. not sure what kind of quality RENAULT build and say as new car. It's absolutely I have been cheated by RENAULT by delivering me a defective CAR.

I request RENAULT to either replace the vehicle or refund my money by taking the car back.

Thanks in advance
Kantharaj