I own a Renault Duster AMT 110 PS 2016 model. At the start of this month I faced issue while driving the car, several times it got shut off and somehow I managed to reach Renault Service centre - Chennai OMR.
The service person analysed the issue for 3 days (Feb 4 - Feb 8) and found that there is an issue with the high pressure diesel pump. Then I asked them to get a quote for calibrating the old one and again it took another 3 days of time and they said that the issue is with the fuel sensor and they quoted around 40k from the Authorised dealer-TVS and the new one costs 61k so I decided to go with the new pump so that I can drive for another 4-5 years without issues.
The actual thing starts from here, initial one week starting from Feb 10th they checked with the other dealers and also with the @renaultindia but they were unable to arrange it. On Feb 16th they got a reply from Renault stating that they would require another 21 days to arrange the Diesel pump as it is not available in India.
Being a reliable company and almost 3+Lakhs of duster are running in India and @renaultindia is not having one diesel pump in stock and asking customer to hold for another 21 days.This is not at all acceptable as the customer need to wait for more than a month to fix a diesel pump issue.This is totally unfair and We are just losing the trust on @renaultindia.Do you think customer can wait for more than one month to get this issue fixed and also you should know how terrible it will be being without a car for a month.
Just wanted to highlight the previous issues.
I have been using Duster since Aug 2016 and I have faced many quality issues and performance issues. I have replaced the below parts in this period of 6 years.
1.AC unit
2.AC Compressor
3.Right side headlight set
4.Fly wheel along with clutch plate (For shuttering issue)
5.Steering wheel for faulty switch issue.
Really I lost trust in Renault. I would not definitely recommend @renaultindia to anyone.Not only the features of the car matters but also service/part supply is very important while buying a car.
Regards,
Satheesh Was this information helpful? | 
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