[Resolved] Renault — Duster 110PS AMT Dec 2016 Model

kajpinto

from Pune, Maharashtra

May 24, 2021

Address:

India

Further to my post of Jul 19 in which I complained about the shuddering issue at low speed. In Dec 19, I got the flywheel changed under warranty as advised by the Authorised Service Agency. Now after hardly any running due to the COVID lock down I am again experiencing the same shuddering issue. I plan to visit the Service Agency as soon as they reopen after the lockdown and get this defect attended to. I understand from the TeamBHP forum that both the Flywheel and Clutch needs to be replaced free of cost provided the vehicle has done less than 70000km in less than 5 years. I will insist on getting this done when I next visit the Service Agency.

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Aug 6, 2021

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

May 25, 2021

Renault Customer Care's response Dear Customer (Kajpinto),

Please share with us your contact detail via private message, so we can assist you regarding the same.

Verified Support

May 25, 2021

Renault Customer Care's response Dear Customer (Kajpinto),

Our team tried to connect with you multiple times but were unable to reach you. Kindly share your alternate contact number along with your convenient timings so that our team can assist you further in this regard.

Verified Support

May 26, 2021

Renault Customer Care's response Dear Customer (Kajpinto),

We haven’t heard from you. Kindly share your alternate contact number along with your convenient timings via message so that our team can assist you further in this regard.