| Address: | 575001 |
| Website: | RENAULT |
First of all i advice general public not to purchase the duster cars, because it is hell of a car.
Regarding my complaint, i would say that i purchased my problem from renault mangalore (The very showroom and the service station in mangalore is a dirty place to be in with its shabby ambiance and shabby representatives). Soon after the purchase of my problem, it started giving problem and i had taken the same to the renault surgeon as it had braking issues as loud noise would come on applying the same. The renault surgeon to me that the brake liners have gone. I told him to replace it and he took the vehicle inside replacement of liner and minutes later appeared again saying the radiator assembly had collapsed. I was shocked and inquired how could the ra would collapse. His reply was that it is the normal case scenario as the ra is mounted on fiber shrouds. He further told me that the company has changed the ra system in the new problems as they had received number of such ra collapsing issues and the solution was to replace the ra at the cost of rs. 30, 000/-. I told him to replace it under warranty as only 9 months and 19000 kilometers were passed with my problem. He refused to provide warranty replacement. Then i queried whether there is a guarantee that the same would not collapse again if i afford to pay for it. He replied there was no guarantee as the it is the manufacturing defect and only option left for me was to exchange my problematic dust-carrier to a new dust-carrier. I refused to listen to him and refused to pay for it. Then the surgeon suspended the collapsed radiator assembly on two plastic ropes which are normally used in packaging! Irony is that till now i. E. About another 28, 000 the very same ropes are holding radiator assembly on those ropes! My other issues with my dust-carrier (The words and expressions problem and dust-carrier means duster) were that the a. C. Leakage issues wetting the cabin carpet whenever i travel about 100 kilometers at a go, the dust entering the cabin through the doors and from the boot door, wearing paints, wearing door frame rubbers. On narration of issues to the renault surgeon at mangalore renault service station i was told these problems are normal with all the dust-carriers of initial stages which is beyond rectification and they have changed all the issues in the new dusters by proving steel brackets to the radiator assembly, rubber beading on the doors and boot doors, replacing the problematic ac brands and the quality of paint used. The sincere advise given by the renault mangalore was to exchange my problematic dust-carrier with a brand new problem free, dust free duster. I was shocked to such an advise being tendered to me by renault mangalore. As a temporary solution the renault mangalore advised me to stop the vehicle for half an hour after travelling about 100 kilometers to stop the ac from leaking and wetting the cabin, to keep the radiator assembly suspended on the plastic ropes as the same are much stronger than the plastic shrouds and not to travel on dusty roads.In the initial months i had continuous health issues due to dust allergy and after i listened to the rather strange advise of renault mangalore my health improved as i had a resolution not to put the dust-carrier on dusty roads. However the other issues with the my problem continued till date and eventually i had to file a consumer case before the dakshina kannada consumer redressal forum, which is pending for disposal for last one and half years. The renault or renault mangalore never bothered me to query me regarding the issues with my dust-carrier and the consumer case and after selling the vehicle to me till date no service back up calls were made to me on their own as being done by maruthi, hyundai and other contemporary companies.
After i filed the consumer case the renault mangalore had made a resolution to provide any service to my dust-carrier and whenever i gave my vehicle for periodic service to so as not to waive the so called 4 years, 80, 000 kilometers warranty, they have charged me handsomely. The brake shoes were changed number of times and even the brake drums were replaced.
Ultimately a rather strange situation has arisen at present and for last 10 days my car is renault mangalore for no fault on my part. The front shock absorbers have gone and i visited the renault mangalore for replacement of the same under warranty as my vehicle had traveled only 47, 000. Their representation is that they can't give warranty replacement as per my service records. This fact was officially told by one mr. Uday through his email addressed to me for and on behalf of renault. When i asked for the cost of paid replacement they demanded rs. 14, 000/- for replacement of front shocks and rs 6000/- by way of labor charges. When i told them that the online cost and cost outside renault authorized service station is only rs. 2, 850/- per shocks and rs. 500 labor charges, they turned a blind eye. They even refused to take my vehicle for replacement of shocks. They i had to lie saying i would keep the vehicle for periodic paid service. Immediately they assured me that they would take the vehicle for periodic service (50000 kilometers) within 2 days. The very next day i. E. On[protected], the renault mangalore sent its driver to my office and took my vehicle for service. On taking the vehicle for service, i was told by the service representative that i have to bear about rs. 14, 000 for replacement of front shocks, rs. 6000 labor charges and about rs.10000 for periodic service. I replied saying that i do not want periodic service and i will not pay for the front shocks replacement and i want the replacement under warranty. They refused and i refused to pay and represented that i will not take the vehicle back without warranty replacement. After that i have lodged official complaint with the customer care and my complaint was given a number and after that the renault mangalore are virtually threatening me that i have to pay for the replacement. Now they are orally demanding the rent for parking the vehicle at their premises without instructions to replacement of shock on payment. The customer care representatives have called me few times and i have explained the problems in detail. Thereafter the renault mangalore called me and told that they will replace the shocks free of cost if i withdraw all my complaints including the consumer case. I refused to do so and till now my car is with the renault mangalore, who have not re-delivered the same despite me asking me to return the vehicle without service and with a permission to repair it outside authorized service station. I have sent several mails in last 3 days and the same are unanswered. I have hired a taxi on a daily rent of rs. 1000/- since[protected].
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