[Resolved] Renault Duster — renault duster service center, madhapur branch, hyderabad

[email protected]

from Hyderabad, Telangana

Address:

17 to 20 & 29, Survey No.10, Parvat Nagar,madhapur, Near Ayyappa Housing Society,nr. Ysr Statue, Hyderabad, 500001, Hyderabad, Andhra Pradesh, 500001

I gave my Duster care for servicing and was promised delivery by wed i.e. 5th June. Ever day I call them, the servicing person tells me it will be ready by today evening but never happened. I told them I am going out of Hyd from 8th night and when I called today i.e. 8th June, they told me it wont be ready till 10th June as there is some fuel pump problem which they are telling me in the last moment. They are telling me to to cancel my trip and wait till Monday to take the delivery of my car. The person who are giving me all these wrong information at the Manger Mr Kiran and Mr Sanjay the advisor. I would appreciate if some strong action is taken against them so that other persons like me don't suffer in the future.
Thanks
Swapan

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Jul 15, 2019

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2019

Renault Customer Care's response Dear Swapan,

Please check your private message and share the details for us to assist with your concern.

Jun 12, 2019

Updated by [email protected] Its already more than 8 days, my car is still in the service center. now they say fuel pump is to be replaced nd its not available in Hyderabad and will take 1 week to be delivered. What is going on in the Madhapur service center only God knows.

Verified Support

Jun 12, 2019

Renault Customer Care's response Dear Swapan,

The concern you have highlighted is being looked into and will get back to you. Request your patience in the interim.

Verified Support

Jun 13, 2019

Renault Customer Care's response Dear Swapan,

We understand our team is in touch with you and assisting you in this regard.

Verified Support

Jun 13, 2019

Renault Customer Care's response Dear Swapan,

We understand that our team is in touch with you and assisting you in this regard.

Jun 15, 2019

Updated by [email protected] how many time will I share my contact details. Someone for your customer service contact me on Wednesday and after that I have not heard anything from your side. I have got a call for replacing the fuel pump. I will not pay for the fuel pump replacement and need Renault to put it free of charge for my vehicle service I got from your Madhapur Service Centre at Hyderabad. as compensation for the pathetic. Kindly confirm the same by return message please at my mobile No [protected].
Thanks
Swapan

Verified Support

Jul 20, 2019

Renault Customer Care's response Dear Swapan,

We confirm that the highlighted concern has been addressed and the vehicle has been delivered to you. In case of any support required please feel free to contact us at[protected].

Jul 20, 2019

Updated by [email protected] They broke my ac vent duct and will have to replace it. They have ordered almost 20 days back and they have still not received the same in the shop and my car ac vent is broken still. So the car is still not repaired from the last time for your kind information. Last Saturday I got a call from your customer service and she put me in conf call with the service center and they told they will inform customer service regarding the missing ac vent part but still 8 days over and no feed back from your service center.

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Comments

Vikas7001

from Delhi, Delhi

That its been a month ago ..my vehicle was serviced by renault wokshop mayapuri...suddenly from 2 days i am feeling some kind of vibrations while turning the steering from one side to another.
Kindly do the needful as sson as possible

Regards
Vikas choudhary

Renault Customer Care's response, Jun 21, 2019

Verified Support

Dear Vikas,

Please check your private message and share the details for us to assist with your concern.