| Address: | Kolkata, West Bengal, 700054 |
We had purchased car number WB 08 8811 in October 2014 at Kolkata in the name of Deepak Merbles and Granites. In April 2016, the car met a small accident where the seat adjacent to driver was hit slightly by the divider on road. Your office advised us to visit the service center run by Vibrant Motors at Hyde road for repairing of the car.
The service center kept the car for two months, charging 70, 000 and we were returned the car in June 2016 with a serious problem of tyres and the car would shake while driving. When we reported to the service center repeatedly, they asked us to again sent the car. But even then the issue was unresolved.
As the problem persisted, we kept on complaining about the problem continuously. We sent the car again in October when they again retained the car for 7 days and billed us 12000 for servicing and repair of the same. He also told that their allignment machine is not working, so requested us to get it from outside.
Allignment report was sent but till date, even after so much follow ups, Mr Avijit and Mr Suren, who is handling our matter has not reverted with a solution for my car .
I had purchased this car with great trust on the company but the service center persons have acted so recklessly that now I do not get pleasure in driving this car due to its problem . Was this information helpful? | 
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