[Resolved]  Renault — Engine guard is frequently slipping to the road

Address:

Abraham M D, Mundackal, Church View Road, kothamangalam-686691, Kerala.

I have purchased a kwid 1000 auto transmission car from muvattupuzha show room in june-2017. Reg. No. Is kl-44-e-3990. Unfortunately the car has some manufacturing defect. The back side of the engine guard is frequently slipping to the road. As a result i cannot use the car for long drive and for important functions. Each time your technicians assured that the incident will not happen again but the same thing is happening again and again. On 22.06.20 while i was driving the car thro thodupuzha-muvattupuzha road the guard slipped to the road and i could not trace it. It was night and heavy rainy. According to me the reason for the slipping of the guard is that the mechanism used is not sufficient to withstand the pressure developed while rain water entered in between the engine body and guard from the road while the vehicle is running. Your technicians are trying to find some other reason for that and unfortunately they failed to rectify the defect. They said that it is an additional fitting and not a part of the vehicle. I haven’t requested them for such an additional fitting at the time of purchasing the vehicle. Moreover why they fitted such an additional fittings which is not suitable for the vehicle?. So i humbly request you to arrange for rectifying the defect permanently and give me a written assurance to that effect.

Thanking you,

Yours faithfully,

Abraham m d