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Hello Mr. Reddy,
Your referred concern has been thoroughly evaluated by our team and our investigation reveals that the bill of 97000/- INR spent towards the accidental repair on vehicle body repairs & nowhere the same relates to the engine damages, for which the vehicle has reported to dealership in the month of Jan 2015. However we also observed there were repairs performed in the vehicle by outside service centres/local garage and periodic scheduled maintenance is not adhered as per warranty policy.
The engine damages/repairs are primarily due to non- adherence of periodic maintenance schedule/services in our authorised service centres due to which the repairs cannot be extended under the purview of warranty. Our team has also shared a detailed mail to your email ID on this regard.
Regards,
Renault India.
Your referred concern has been thoroughly evaluated by our team and our investigation reveals that the bill of 97000/- INR spent towards the accidental repair on vehicle body repairs & nowhere the same relates to the engine damages, for which the vehicle has reported to dealership in the month of Jan 2015. However we also observed there were repairs performed in the vehicle by outside service centres/local garage and periodic scheduled maintenance is not adhered as per warranty policy.
The engine damages/repairs are primarily due to non- adherence of periodic maintenance schedule/services in our authorised service centres due to which the repairs cannot be extended under the purview of warranty. Our team has also shared a detailed mail to your email ID on this regard.
Regards,
Renault India.
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ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
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Regards,
Renault India.