Renault — Fault in my Kwid and refusal of support from service station

I have been using my Renault Kwid which I bought in April, 2016. Though I have faced many technical problems with this car ever since I bought it but this time it is just not starting. I have tried to show it to local mechanics so that at least some temporary solution may be provided and I can drop it to the service station.

However, even the mechanics have been unable to understand the problem with the car and suggested I better contact the authorised service centre only.

On doing so, they absolutely refused any accountability and said I will have to manage to drop it off to them by myself by towing it.

I am a senior citizen, how can they not own up any responsibility and simply ask me to do the needful? Is this the kind of service Renault provides? What I don't understand is the fact that it is a problem I am facing in one of the products of their company, how can they simply not show any consideration and refuse any sort of support unless I drop off the car at their station?

The car is simply not starting in spite of the fact that I have hardly driven it much thanks to the pandemic restrictions since March, 2020. So honestly speaking, except for occasional grocery and other small errands from nearby places, I have not even driven it beyond my house vicinity. And yet, this major problem in the car has occurred where the engine is just not starting.

I have even contacted a battery supplier who visited my place and inspected the battery and he said the battery is perfectly fine, there is some other technical fault itself.

So I have tried to do all the preliminary checks I could at my part and would not expect a support from the service centre. Request you to please treat this on priority and ask the concerned service station to do the needful.

There should be some accountability on Renault's part. Responsibility and accountability should not end once the consumer has bought the product but also after the product has been bought and being used by the consumer. The company should take these matters seriously to avoid bad word of mouth to go out. Even if the product is faulty but if a good service and support is provided by the company then the consumer's experience becomes still bearable and almost compensates for the trouble caused. But in instances like this, I truly wonder if I did a major mistake buying Renault's product and will never go for the same in future and will not recommend it to anyone ever.

Please help.

Eagerly awaiting your positive response.