[Resolved]  Renault — faulty steering

Address:

New Delhi, Delhi, 110085

this is regarding negligence during service on my renault duster (Dl8cz 7407). I have been facing issues with steering since long as it is responding a bit hard. Last year (Nov 2016) when i sent my vehicle for service at delhi moti nagar service centre, i told them to look for any issues in steering as it felt hard but they pacified me by saying that this issue is usual with all renault duster and is very common issue and nothing to worry about. They suggested that this hardness is right from the manufacturing. I got convinced by their words.

But the problem aggravated later and when i sent my vehicle nov 2017 for service and asked them to look into the steering issue to renault mundka service centre, they told me that you need to get the whole steering assembly/rack replaced costing rs. 38000. Moreover, my extended warranty lapsed on 15 oct (Purchase date of vehicle:[protected]. This is pathetic to see that initially when the problem arrived, renault ignored it and later when the problem aggravated, you are charging heftily knowing that my car was in warranty when i initially reported the issue. I have been driving the vehicle since then with the issue. But couple of my friends also faced the same issue now. We are consolidating a list of customer who are facing same issues and preparing to file a legal case against renault as they should have recalled their vehicle to fix this issue as this has been faced by a lot of customers. Someone has to raise their voice against the corrupt renault. I have all the facts, mails and bills to prove our claim renault will definitely pay for it. Vw does in the past, why not renault.