[Resolved]  Renault — Fluence Warranty not given full for 4 years.

Address:Chittorgarh, Rajasthan, 312202
Website:renault india

Ref.: Engine No. : K9KJ826E002398
Chasis No. : MEELZL306DEA01860
Model : Fluence
Name : Poonam Somani
Reg. No. : RJ09CC4444
Sir,
With reference to above I have purchased the vehicle on 17.07.2015 from PMG, Chandigarh; two years will be completed by this 17th July, at the time of purchase it has been sad that the warranty is 80000kms/4 years and the same has been mentioned in brochure on the date of billing & brochure given to me and the commitment of 4 year warranty made by Mr. Amit Sharma, the senior sales executive at PMG, Chandigarh. But on service I came to know by an executive that the warranty is not for 4 years. Different showrooms are telling different-different things. I am confused. I have no on record paper regarding this, so how can I be sure about this. This type of expectation from such a big and multinational company is not tolerable and not acceptable. So first of all give me or mail me on record paper confirming the warranty. I just want the extended warranty so inform me when vehicle’s warranty is going to be expired. And if it is not this way then inform me so I can take extended warranty before the time will get expire. Kindly inform me as soon as possible.

Thanking You.
Yours Truly
Poonam Somani
[protected]
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Aug 23, 2017
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2017
Renault Customer Care's response
Dear Poonam Somani,

This is not the experience we want you to have. Please allow us some time as our team will get in touch with you to assist you on this.
Verified Support
Jul 20, 2017
Renault Customer Care's response
Dear Poonam Somani,

We've shared an update on your issue. Kindly check your private message for the details.
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