[Resolved]  Renault — follow up of a complaint about money

I wrote you before too that i tried to buy a mgane in qazvin iran by paying[protected] rls which 60000000rls was enough but[protected] more than it i paid and after 35 days they paid back the money whereas bank paid benefit to them.
I mean they got more money than the other customers by mistake and because of bank system fault but after follwing up the issue to refund me the extra money immediately they refused and after 35 days they did and it made me sad and waste my time and made some loss of money because if i need money at that time but after 35 days inflation in my country raised about 50 per cent.
So please do something to compensate the loss.
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May 24, 2018
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2018
Renault Customer Care's response
Dear Niloofar Jalilian,

We'll surely forward this to the concerned country head. They will get in touch with you to assist you further in this regard.
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