Renault — Fraudulent prices for Vehicles

Sir / madam,

I am an avid enthusiast about the renault duster who had made all plans to buy a renault duster bs4 110ps diesel here at bangalore during the covid lockdown have ended up with complete discomfort and disappointment due to services rendered by renault selection located at mahadevapura bangalore karnataka.

I had always been in search of an amazing vehicle of 110ps and as soon as i heard about the vehicle availablity in the renault selection located at mahadevapura bangalore on 10 may 2020 through the sales person, i immediately visited the location and understood the availability of 3 vehicle is 110ps mt model registered in the name of trident renault registered as ka04mw6110, 6115 and 6116 which were being used as test drive vehicles and were fairly priced at inr 11.75 lacs and i was extremely interested in buying the same. I still had few doubts to the insurance and the warranty of the vehicles and with all my initial discussions with the sales representative my understanding and his explanation of getting the vehicle at a max price of inr 11.50 lacs had been synced.

He further insisted to meet his manager to get additional pricing discount and i too was enthusiast on the offer.

Today when i had completely decided to book the vehicle for today by paying the booking charges and proceed with other discussions with the manager regarding to the discounts, finance options and delivery timelines, visited the showroom at their prescribed time by 4 pm to meet the sales manager. To my dismay they had hiked up the price of the vehicle shortlisted to inr 13.00 lacs which totally took me away for a moment and disappointed my plans.

All through the day 1 of getting the information, i had visited the location at least 5 times and the sales person never intimated any details of the price changes and was always fixed to the quoted price of inr 11.75 lacs. The response from the sales manager today was totally disheartening to understand that the the prices were changed 10 days ago and the sales guy had no idea about the prices which was totally a fraudulent behaviour expressed by the team blaming their management and finance teams.

Need your intervention in this regards to purchase of this vehicle with earlier quoted prices only.

Pl note that i had to got out of my all limits to decide to buy this during this covid lockdown.

Thanking you

Mahadeva prasad
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