[Resolved]  Renault — Illegal collection of logistic & handling charges - plot no:52, silpa park rd, silpa park, kothaguda, near rto office, hyderabad, telangana 500084

Address:Hyderabad, Andhra Pradesh, 500084
Website:www.autologic.in

They have shown me a basic price list which has all the break ups of their charges.In one column they have mentioned handling & logistic charges as 5000 rupees. I immediately reciprocated back asking them that this is illegal and you cannot charge me as per the government policies. I have got a very arrogant reply from their management saying that they have been honest in showing me the logistic charges as otherwise we would have included in the ex-showroom price and it would have gone un noticed with me.

By then my patience has gone and i informed them to call me back again after discussing with their higher authorities. This was my first visit.

Second visit

I again went to them asking if there is any update. They have given me one false number of their gm and asked me to call the next day (I went on sunday). I tried calling that number but unfortunately i could not connect and realized that was a false number.

Third visit

This time i spoke to their manager and i got a very firm reply that they cannot exclude the charges and he told me on my face that if i want to buy the vehicle i can, otherwise please leave. Surprisingly he told me that they have to pay the entire infrastructure for their showroom and hence could not remove those charges. I told him that i will buy the vehicle provided he gives me an invoice for handling & logistic charges to which he declined.

It seems they have sold around 1000 vehicles by duping customers with these charges and they are doing this very openly and don t have respect to the law passed by the government.

Hence i request you to kindly take up this issue seriously and solve this before they dupe more customers
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Aug 8, 2021
Complaint marked as Resolved 
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Renault — Delay my booking renault kwid RXL delivery

Sir i was booking Renault kwid car RXL Bronze colour Vide Money reciept No 708 dt 23.2.16 but till date vehicle is not delivered
Hi satyakaki, thank you for sharing the details. Our team shall get in touch with you shortly to assist you regarding your concern.
Hi psapkota, kindly share your contact details and our team shall get in touch with you shortly.

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