[Resolved]  Renault India — Continuous problems within 3 months purchase

Address:

Kolhapur, Maharashtra, 416003

Dear sir/madam,

I, undersigned mr. Kaushik a. Datar have bought the renault duster explorer edn. On february 14, 2016 for rs. 12, 70, 000/. We had the first servicing in first week of march 2016.


Within few days that is on march 25, 2016 we faced some wiring problem in the
Car while driving on highway. We lodged a complaint regarding the same. To our surprise the part which was detected as faulty had no replacement that time as it was not available at the service center. After 4 to 5 days our car was repaired and the faulty wiring was changed. Still we did not get any glimpse of the faulty part or the new part that was repaired even when requested.


Secondly while on the way to nasik on april 18, 2016 we faced another technical problem. There was sudden and continuous noise from the engine. We went to the renault service center at nasik for resolving the issue. They assured the problem was resolved and while coming home from the showroom the noise started again. What a service and co-operation!!! They had not even had the car washed until we asked to do it.


Then we lodged a complaint again against nasik service center and sent the car to kolhapur service center of renault. It took almost 3 days to resolve the problem. We were really upset that how a brand new car of such a renowned company can have so many technical problems within a month or two???


And this was not enough as we faced the same wiring problem again on may 13, 2016. We also faced pick up problem, the car was not speeding up. We also have snaps regarding the same. How many time we are supposed to lodge a complaint and repair the car again and again?


Please tell us why should we recommend or even show the car to any of our relatives or friends after going through such terrible experience? Trust me we were so proud to own the car but now we cannot express how shameful it is when such problems are occurring again and again in brand new car. It’s really awkward. This was not expected from company like renault.


This is not worth for the money what we paid for the car. That is really highly disappointing. If it would have been 2-3 years and then such problems have occurred then anyone can understand. But within two months the car is having the technical problems repetitively is not at all justifiable.


Why should not we take legal action against you?

Waiting for your kind reply and thanking you in anticipation.

Kaushik a datar