[Resolved]  Renault India — Improper Service

Address:

491335

Good Afternoon Sir/Madam,

Myself Douglas Anthony Simpson, having the vehicle renault kwid ( CG-04-LM1569)
My car met with an accident on 21/12/2016 at 10:00 pm, as there was road construction and a huge rock hit the chamber and there was a leakage of engine oil. And soon i hit the rock i stopped the vehicle and observed the leakage and i called up the road side assistance team they said that it was too late to reach out so they told me to park it in a safe place and took down my complaint saying that no need to pay any thing as it is under warranty (complaint No. 87827). for which i pushed the vehicle along with my colleague to a safe place. The very next day (22/12/2016) the road side assistance came and took the vehicle to the showroom (MAHADEVA RENAULT PVT LTD, RAIPUR, CHHATTISGARH) And on 23/12/2016 they called me up and said that there should be a replace of chamber and it will cost 7000/- for which i told them to proceed and i will go for a claim. And later on 24/12/2016 they told me that i have to replace the entire engine saying that the engine has been seized.
I told them to provide me an estimate, and no one responded from that day and today (02/01/2017) they provided it to me after calling and asking them several times.

The main thing i can't understand is that how can the engine of my vehicle get seized without driving it and there was no chance to drive the car after it got hit by the rock.

i want a this to be cleared ASAP for which i am going to file a case and go to consumer court as i have all the evidences.

some of them i am attaching to this mail.
I am very serious regarding this issue and not going to leave this issue easily.

Awaiting for your quick response.

Douglas Anthony Simpson
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