[Resolved]  Renault India Private Limited — EXTREME SERVICE DELAY

Address:

Mysore, Karnataka

Renault - EXTREME DELAY IN SERVICE BY RENAULT INDIA


Dear Sir,

This is to bring in your kind notice that, I have purchased Renault Duster petrol variant basic model from bangalore by 15/8/13
reg no. KA01 MK 4182

My car got accidental and I gave it for repair to vidhadri motors(RENAULT MYSORE) on 27/08/2013 where i have been committed to take my vehicle in a maximum of 15 days by Mr. PRADEEP ( Service manager ).


I got the vehicle after repair by 10/10/13 and the vehicle got breakdown with in 5kms.again pulled back to the dealer.From that day am getting excuses from the dealer saying engine head is infected and need to be replaced ... There is no proper justification for such a long delay in availability of parts to dealer if the car is assembled in Chennai factory, India.

I complained the matter to the company customer care as well but even they are not responding with a reason of delay in service. Both dealer and company are blaming each other for the delay in service.

I am very much dissatisfied by the fact that a company like Renault is not able to provide good after sales service for the thing it is known for. I don't know the whether its company or the dealer who is responsible for the delay but right now I am very much annoyed and dissatisfied.

I am also complaining to consumer forum, Indian automobile association, leading website portals and media for the issue I have faced with.

Kindly help me in resolving my problem at your earliest.

Kind Regards,
sreeji nambiar
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