1. My Duster MH43BE1951 met with an accident on 28th January 2025 22 kms away from Maihar and was towed to Khatwani Motors, Satna on 29th January late evening. The Surveyor inspected the vehicle on 30th January when he saw the initial damage and advised to open the damaged parts of the vehicle.
2. On 6th February, the Surveyor again inspected the vehicle and gave his approval.
3. Again on 8th or 9th February, the Surveyor asked to strip the damaged parts of the vehicle to know internal parts damages.
4. On 18th February, approval on WhatsApp was given, which was not acceptable to Khatwani. Also, they wanted cashless approval that was given on 26th February. Meanwhile, I had informed the concerned staff if I can credit an amount of Rs 50, 000/- as advance into its bank, whereby I was told as not required.
5. During this period, I was in touch with the staff there who informed me that an order had been placed with the company for the required damaged parts. He also confirmed to me that the parts were received on 20th February and the vehicle would be ready for delivery by the end of the month.
I had raised a complaint on your Toll-free number on 31st March 2025 about the delay in delivering repaired vehicle to me. Said complaint is registered as Bodyshop Repair-Service Complaint[protected] Renault Satna.
However, the team asked Khatwani Motors to respond to me without verifying the facts. Subsequently, I wrote a mail to [protected]@gmail.com on 2nd April 2025, which remains not only unattended but your team didn't bother even to acknowledge. My reminder after a week had the same fate.
Now let me know what the company's role in my complaint is. Let 28th February go, even almost half of April has passed i.e. over a month and a half delay. Is that a way one should expect from a world-famous company like Renault?
With this, may I expect a proper, fair and judicious response, based on facts from Renault?
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