[Resolved]  Renault — Issue regarding service of renault duster

31st July 2021

Sub: Issue regarding service of renault Duster.

Sir,

1. Please refer the service undergone on my Vehicle renault duster from your service center, Adichira, Kottayam. It is noted that even after repairing the vehicle for the same complaint 2 times, the trouble persists.

2. Please make a note that the following services done at your service center and the details are as follows:-

Sl.N o: 1
Invoice No: SERVKYJA210043
Date: 18.01.2021
Odometer Reading: 1, 44, 158
Amount: 56, 624

Sl.NO: 2
Invoice No: SERVKYJA22000373
Date: 10.05.2021
Odometer Reading: 1, 52, 555
Amount: Nil

Sl.No: 3
Repair Estimated
Date: 29.07.2021
Odometer Reading: 1, 60, 000
Amount: Rs 1, 26, 689

It is noted that during the first visit on 13/01/2021 i had approached your service center with a troubleshooting of a sound from clutch and gearbox and accordingly the repair was undergone at your service center by replacing the clutch and flywheel. Total cost incurred for the service is Rs 56, 624/-.

Before completing 10, 000 Kms vehicle got break down during my travel and i need to tow the vehicle to the service center. After the detailed analysis, service advisor informed that the flywheel and clutch got again damaged and the same was replaced 10/05/2021.

On 05/07/2021 the vehicle showed the same complaint of sound from clutch and gearbox and was brought to the service center. After
the inspection, on 29/07/2021 service advisor conveyed that now engine is to be repaired and the estimate given is Rs 1, 26, 689/-.

3. It is noted that the vehicle is repairing for the same complaint for the past 6 months and hence vehicle could not be utilized for my purpose. I did not get any alternate vehicle arrangement for my use till date. Due to the non availability of the vehicle i hired a vehicle for my use. It is very evident that there is a serious flaw in repairing the vehicle and hence vehicle needs to be repaired at the cost of M/s Renault Adichira, Kottayam.

4. Following is here by requested from your end on war foot basis:-

a) Repair the vehicle free of cost.
b) Reimburse the EMI charges towards the purchase of vehicle for the period Jan 2021 to till date the vehicle is repaired and delivered.
c) Reimburse the vehicle hire charges of Rs 1, 50, 000 as on date.

Yours Faithfully
Customer