[Resolved]  Renault — Issue with a brand new renault product, kwid

Address:	Hyderabad, Andhra Pradesh, 500050
Website:	[email protected]

Dear sir,
I am writing this mail to you with a lot of pain and great dissatisfaction caused due to,

1. The product i buy from you. Renault kwid amt 1000cc, repeated problem in a new one.

2. Most annoying part is unknown timeline commitment for resolution of the issue which is right now at your service centre since 7 days.

Till now there is no proper communication to me on this issue apart from oral open commitments.

I am making it simple and hope you will understand,

Being a new customer, who spent 5l and facing a problem in a brand new product from renault, this is making me so tense and worry.
Then again for resolution no one says about a real time commitment, this makes me much more worry.

Please put your legs in my shoe and feel the pain which right now i am in. It does not even hampering my day to day mobility even more made me worry about my decision on purchasing renault product.

Please revert back to me by giving confidenace on below
1. Resolution of my car with immediate effect along with the written commitment and assurance saying no reoccurance, if happens again you must replace the product.

2. Or just replace my car.

3 if above both can't be able to do being such a big and reputed automobile company, give back my money and let me out of your cutomer list.

Kindly do not allow me to approach consumer forum for resolution this issues. Even i too does not want. Still i you are not bother about my problems and pain, then you will only leting me to do so.

Please note that my experience in this whole scenario with your team is not mentioned here.

Each one of your related
Auto logic personal s
Service centre personal
Renault personal s
Asked about the escalation matrix to make about my issue. No one could able to give. Worse part..

Expecting a swift corrective action against my above.

Note : reply received from [protected]@renault.com is after i sent a reminder.. But it's an open and general statement.

Regards,
Nama srinivas
+91 [protected]
Vehicle ts07abt/r3012