[Resolved]  Renault — juddering in duster amt

This is Rupak Shah, I brought Renault make Duster AMT RXZ DCI, having vehicle registration no. GJ15CG0125 on 24/10/2018.
I had also purchased ‘extended warranty’ from the company, with this extended warranty, my vehicle is covered under Renault’s defect liability period for 4 years i.e. till 23/10/2022 or 80, 000 kms whichever is earlier. Current ODO is 42428.
I have been repeatedly complaining of juddering for which I have been visiting various workshops since a year. I complained about it every time before handing over the vehicle for its periodic maintenance, they would keep the vehicle for few hours, do its routine service along with ‘clutch bidding’ as per their company’s standard procedure for juddering and return saying the problem is solved.
Lately the problem had aggravated and vehicle juddered every now and then. I had had it enough and decided to fix this problem. I started taking the workshops to the task and collected the proofs of the same. Details of my last few visits to the workshops and their answers are as follows:
1. I visited Gen next motors with the problem at 40213 km on 29/11/2018 and they returned the car saying that the issue is solved. After driving few kilometers I faced the issue again and I revisited the workshop and the technician there said, “This is not a fully automatic car and hence this is not the problem, all AMT cars judder”. So I asked him “why it didn’t judder previously”, for which he had no answer.
2. Unsatisfied with such shameless answer, I visited Benchmark motors Thane at 41317 kms on 19/12/2018, there they accepted the problem with a proper trial run where I pointed out the issue to the advisor, he acknowledged the problem and kept the vehicle for 3 days saying it’s rectified on 22/12/2018.
3. Again after driving few days car started to judder so I revisited the workshop at 42428 kms on 16/01/2019 and this time they kept the car for 6 days and returned the vehicle on 22/01/2019. This time I was positive that the problem was identified and solved, but again the car juddered.
4. I revisited the workshop and the technician said, “We agree to the problem but we are not able to solve it, our core team is working on the issue elsewhere. Till then you will have to bear with the issue.”
5. After getting furious and frustrated, I wrote on Renault’s facebook page. To pacify me on facebook they asked Benchmark guys to pick-up my vehicle and re-inspect it.
6. This time they kept the vehicle from 15/02/2019 to 28/02/2019 ie for 13days straight. This time I had created the pressure on them as I had proofs and had involved the customer care into the mater. This time they said that my clutch plate, pressure plate and flywheel needs to be replaced. They also said that it is disallowed under warranty by the company’s surveyor as there were some marks on the flywheel due to clutch plate. They said that as the car is under extended warranty period and due to worn out clutch plate, flywheel got damaged and since clutch plate comes under wear and tear part I will have to pay around Rs. 54000/- to fix the problem.
Points raised by me to Renault is as follows:
1. Extended warranty means every item that is covered under general warranty gets covered for the extended duration for all its manufacturing defects. So why did the advisor say, “As it is under extended warranty the concern was forwarded to EW team and then things got disallowed”? Also, if you could identify the problem earlier this problem would be solved within the general warranty period. This clearly means you guys pushed the problem until the general warranty get expired.
2. Average life of clutch plate is said to be around 80, 000 kms. I have an AMT car in which gear transmission is done automatically by the car itself, human intervene is zero. If clutch is not pressured by me, it means, vehicle mechanism is responsible for its excessive wear. (Excessive wear as it got worn off before 40, 000 kms i.e. half its life). So this means the car has a defective clutch plate / pressure plate / gear box assembly.
3. I have been religiously doing periodic service only at company registered service center whose records are there with me from 1st service.
Renault has an excellent system in which they thoroughly check the entire car and issue a ‘Quality certificate’ of the car wherein they rate the condition of every part in the car including clutch when to bring the vehicle for routine service.
If they are following the prescribed checklists, why is that they have never pointed out that clutch plate has worn off? So either they have not checked it and wrongly prepared the so called ‘quality certificate’ or else they are lying that damaged clutch plate or pressure plate damaged flywheel.
4. Leaving the above negligence aside, if I have been complaining about juddering since a year and have kept the vehicle for your inspection so many times, why you didn’t identify that clutch plate is the root of the problem and worn clutch plate would further damage the flywheel? This clearly shows your negligence created collateral damage and the problem got aggravated and cost of repair shot fourfold.
Had you pointed out about the defective / damaged clutch plate on the first visit for juddering, flywheel would not had been damaged.
This clearly shows that defective transmission technology resulted in early worn of clutch plate and pressure plate and negligence of workshop team resulted in damage of flywheel.
There is no mistake from my end for which I have suffered all this period, made to keep my car with your team for so long (travelling without a car even after buying a high-end car from a reputed make is a shame for me and company as well), go through loss of time to visit and revisit the workshops over and over again for the same problem that you could identify only lately. What about the mental harassment involved in the entire period?
Instead of compensating for the above you guys want me to pay for negligence from your part? SHAME.