This is Harish Frm Chennai owning Duster RxZ Amt 2017 model . I have been complaining about the juddering issue in my car from 10000 km.The clutch was changed which was under warranty after repeated follow ups with service advisor.The issue was seem to be sorted for initial few km aftr replacing the clutch.After a month, again the same juddering issue cropped and i have been experiencing the same till now.Everytime when it is being reported with Renault Service Centre, they just say it is fine after gearbox software reset.This is been happening evrytime during the regular maintenance.The fact is after every regular service the shuddering issue will be minimal for initial few days and after a week the frequency and intensity increases especially in bumper to bumper traffic.When i reported this again in recent 60 k regular service, the service person is saying we have to change the flywheel and the vehicle is out of warranty and extended warranty.This is totally not acceptable as service centers were just pushing the time all these days.
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Nov 7, 2022
Complaint marked as Resolved
Nothing done
Renault customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2022
Renault Customer Care's response Dear Customer (Harish K P),
Please share your contact detail via private message with us so we can assist you regarding the same.
Verified Support
Jun 02, 2022
Renault Customer Care's response Dear Customer (Harish K P),
We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.
Oct 25, 2022
Updated by Harish K P [protected]
Oct 26, 2022
Updated by Harish K P This complaint is not resolved yet
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