Renault — kwid climber 20 visits in last 3 years still waiting for answers why we had to replace parts if vehicle was new and what about comp

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Unnati Vehicles Hadapsar

The complaints team at renault India don't take customer queries seriously. They think this customer has free time always. They dont want to accept that their vehicle is faulty. I had to choose this platform this time.
I purchased kwid climber mt in June 2019. In 1 months time it started giving multiple issues. They had to change lower arms. Then in 3 months on just 3k kms they had to change clutch, then they changed brakes and then again they had to change shocks and in few months they had to work on AC issues. They kept the vehicle under observation but after few days it was same issue again. Noise in the clutch, noise in shocks and under body. They again had to change rear shocks and there was noise in the interiors also. I wasted whole my wknds and holidays each time at service centers to which I never got compensated. They always replaced the parts and said anything happens they are there. But if the vehicle is new why we have to replace clutch, brakes, shocks, lower arms, ac issues, wiper mechanism in just few months time after purchase? If this was the case I would have bought second hand vehicle. I have got all records to how many time I visited the service center for several issues in the vehicle. The latest issue was. I gave my vehicle for bumper replacement as there was minor accident. Vehicle was in the service center for atleast 1wk. When i took the vehicle from service centre i realised that my Ptrol worth 1500 was stollen and cabin light was missing. I was like i gave the vehicle for bumper replacement and you guys were working in cabin? To which they only paid for petrol. Still in shock that this can happen in authosrised service centre that too with me to which i nermver asked for any compensation to these people ( I had never mentioned about this thing thinking about dealer and company repo but the way they treated me this time i had to mention this). And yes when it was delivered in 2 to 3 days time there was new noise issue from clutch and brakes which was very loud this time. To my frustration I complained to renault customer care. Which took 1 wk to get the vehicle to dealership for check up. Complaint management team didn't keep proper follow up amd didn't call as per promised call back. I have all the call recordings. Somehow we managed to get in touch with head of the region called Kunal. I said it's high time now and I need proper resolution. I cannot afford to waste more time and wknds at service centers. He said this time they will send head technician to check the vehicle. I also asked for proof if vehicle is new or not. To which i just got 1 receipt from dealer. Which doesnot prove that. Also had asked why there was gap between vehicle delivery and manufactuing. To which they said 3 to 4 months is not an issue. So after discussion with Kunal they took the vehicle again (THIS SHOULD BE ATLEAST 20TH VISIT TO SERVICE CENTRE) Almost after 1 wk they said there is issues with clutch and some wheel and they have to replace. What is more frustrating is they asked for 50% amount from me this time. I was like this issue and noise was not there first of all when I gave for bumper replacement (are there not any chanches that you guys changed those parts and then shiwed that needs replacement if you guys can steal petrol and cabin light you can do this things also) and instead of you compensating me for all the stress and time wasted in last 3yrs you all are asking 50% from me? What about when I mentioned about this issues in the first place when vehicle was new. What about the wknds and time wasted at your service center which I was supposed to be spending with my family? What about mental stress caused? Each time you take the vehicle to replace the parts and you send it back. If the quality of your parts is so weak then you should work on it rather than asking customers for payment. Moreover Kunal their head wanted to teach me how to drive vehicle. I have been driving the vehicle since last 10 years. Work on your vehicle parts and do some r&d on it rather then teaching the customer how to drive the vehicle. I am still waiting for the answers to my questions
IF VEHICLE SOLD WAS NEW WHY WE HAD TO REPLACE ALL THE PARTS SINCE PURCHASED.
WHY I WAS ASKED TO PAY.
WHAT ABOUT THE COMPENSATION TO STRESS CAUSED TO ME AND MY FAMILY WITH KIDS
ALSO COMPLAINTS TEAM HAVE NOT CONTACTED ME AGAIN TO CHECK ON THE RESOLUTION OR WHAT HAPPENED TO THE LAST VISIT TO SERVICE CENTRE
This clearly shows they dont want to accept their fault
I have all records and call recordings and receipts for visit
Still there is issues in gear shifting and bumper is not replaced properly wherein there is Gap in headlight and this is going to be another visit for me and they will be asking for money for the fault of company.
RENAULT GO GET SOMEONE TO LOOK INTO THIS