Renault — Kwid- plastic material for oil chamber | |||
Hi I am Ajay Kumar, I bought kwid from Sprint motors Delhi and temp no is DL1AV Temp 5224; I was a very happy customer till yesterday as everything was looking good but yesterday I was driving the car and there was dig on the road and car went into that, dig was not that much deep but engine oil chamber got damaged as it is made by plastic. I am really worried I I would be able to drive it with confidence in future as most of the Indian roads are rough, have spread breaker, since oil chamber is made by plastic I am afraid it would not sustain. Yesterday I was able to notice that it was broken and saved the engine to get siezed, however it can be unnoticeable and can lead to engine damage. I would request Renault to find an alternate for it and fix it for all customers. Regards, Ajay [protected] Was this information helpful? | |||
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Renault customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi Ajay, thank you for reaching us our team shall connect you shortly.
Reply
Hi! Same thing i also want to say as Ajay write. In my case i don't notice and my connecting bering get damage. Though i have changed these things i don't feel comfortable while driving as i use to do before. Please do make changes in these things.
ENGINE HAS PLASTIC OIL SUMP LEAKS AND ENGINE GETS SEIZED. REPAIR NOT POSSIBLE ENGINE REPLACEMENT COSTS RS 70000. MY CAR IS IN WORKSHOP FROM LAST 3 MONTHS.
MAIL FROM SERVICE CENTRE
Dear Sir,
As per our conversation some minutes ago concerning with the replacement of the components of the vehicle KWID, in this connection, I would like to inform you that the components demand raised by the Co tech aren’t serviceable, henceforth; the entire engine assembly has to be replaced according to the technical norms of the Renault Company. As the matter of fact, I have already forwarded you the message from the parts department of Renault in turn to have the clarification on this matter.
We suggest you to have the replacement process of engine assembly executed on priority basis in order to have the experience of hassle free service from our Renault Service Centre.
Regards,
OTHER SIMILAR COMPLAINTS
Kwid engine seize. Purchased Kwid top model DL8CAN5700 .8 month back, my car total runing 3000 km.while driving on main road the plastic Oil Chamber got leakage due to which engine got seize.
The showroom is asking to pay INR 90, 000 for repair the brand new car which is not acceptable.
The local dealer is very uncooperative, it is really bad experience. Renault should not use such a cheap material for Oil Chamber.
Kindly resolve the issue.
Regards,
JAI PRAKASH
MAIL FROM SERVICE CENTRE
Dear Sir,
As per our conversation some minutes ago concerning with the replacement of the components of the vehicle KWID, in this connection, I would like to inform you that the components demand raised by the Co tech aren’t serviceable, henceforth; the entire engine assembly has to be replaced according to the technical norms of the Renault Company. As the matter of fact, I have already forwarded you the message from the parts department of Renault in turn to have the clarification on this matter.
We suggest you to have the replacement process of engine assembly executed on priority basis in order to have the experience of hassle free service from our Renault Service Centre.
Regards,
OTHER SIMILAR COMPLAINTS
Kwid engine seize. Purchased Kwid top model DL8CAN5700 .8 month back, my car total runing 3000 km.while driving on main road the plastic Oil Chamber got leakage due to which engine got seize.
The showroom is asking to pay INR 90, 000 for repair the brand new car which is not acceptable.
The local dealer is very uncooperative, it is really bad experience. Renault should not use such a cheap material for Oil Chamber.
Kindly resolve the issue.
Regards,
JAI PRAKASH
Renault Customer Care's response, Apr 16, 2017
Verified Support
Hi younis mushtaq,
Kindly share your contact number and concern on customer@renault.com with your ticket number (1373) in the subject line so that we can get in touch with you and assist you further.
Kindly share your contact number and concern on customer@renault.com with your ticket number (1373) in the subject line so that we can get in touch with you and assist you further.
Quid mobile chamber are damage but engin are ok tell me replacement charge
Renault Customer Care's response, Oct 1, 2017
Verified Support
Dear' Sneha Shandilya,
Please refer to the private message for the update on your query.
Please refer to the private message for the update on your query.
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