[Resolved]  Renault — kwid rxt amt live for more edition had changed more than 6 major parts in car within a year really frustrating

Address:Thane, Maharashtra, 421203

Following are the problems faced in cars which might be common for you.
1) the first visit i did on 5th of april 2017for the ac problem where it was solve than and there.
2) the second time i visited on15th may 2017 where in i informed about fuel consumption it was unresolved and said average once you drive more it will increase.
3) the third visit was on 29th may 2017 where in they came to know there was issue where in a part by name canister evapo was faulty due due that there was vacuum created in fuel tank so the fuel tank was also replaced along with flexible reserve packing and clip.
4) the fourth time i visited on 1st august 2017 for the problem i was facing for the fuel indicator where in i use to fill the tank full but the fuel indicator in proper and i came to know i need to move the car while filling the fuel.
5) the fifth time i visited on 14th september 2017 where in there was problem in battery and it was change.
6) the sixth time i visited on 19th jan 2018 where in your cont - gearbox and sen accel pedal was change.
7) the seventh time i visited you service center where in we had taken trial and after diagnosed came to know there is problem in one motor which has to replace.

I have all evidence in writing please be aware before buying cars from renault is least bother about customers.
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Mar 21, 2018
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Feb 05, 2018
Updated by Hemant Behere
they are not ready to replace the car where in after you buy this car you need to spend your weekends in service center.
Verified Support
Feb 06, 2018
Renault Customer Care's response
Dear Hemant,

Please check your private message and share the details for us to assist with your concern.
Feb 09, 2018
Updated by Hemant Behere
need the time line when this will get resolved i need to take care of my mother as her age is 60 need to take her to regular check up instead of that every weekend i need to spend time in your service center.
Feb 10, 2018
Updated by Hemant Behere
Want to know in writing why they have changed so many parts in my car within a year either the car is faulty or there is something wrong going on please update.
Verified Support
Feb 10, 2018
Renault Customer Care's response
Dear Hemant,

We are in follow up with the concerned team and will update you further. Please allow us some time.
Verified Support
Feb 16, 2018
Renault Customer Care's response
Dear Hemant,

We understand that our team has contacted you regarding your concern and your vehicle is ready for the delivery. We would request you to kindly visit the service center for further assistance. In case of any support required please feel free to contact us at[protected].
Feb 16, 2018
Updated by Hemant Behere
Kindly understand the problem of customer I need the history of my car from the date I purchase i need to know why some parts were changed twice on mail if you cannot give on mail that means there is big problem .i have right to know the detail I cannot waste my time by visiting your service center mail the details.
Complaint comments 

Comments

I Hemant. Behere Had purchace Your Renault Kwid Live For more edition Kwid RXT 1.0 SCe Easy R on my wife’s name Shraddha .Behere on 24th of april from Dombivli Gen-next motors dealer of renault.
Following are the problems faced in cars which might be common for you.
1)The first visit i did on 5th of April 2017 for the Ac problem where it was solve than and there.
2)The second time i visited on15th May 2017 where in i informed about fuel consumption it was unresolved and said average once you drive more it will increase.
3)The third visit was on 29th May 2017 where in they came to know there was issue where in a part by name canister evapo was faulty due due that there was vacuum created in fuel tank so the fuel tank was also replaced along with flexible reserve packing and clip.
4)The fourth time i visited on 1st August 2017 for the problem i was facing for the fuel indicator where in i use to fill the tank full but the fuel indicator in proper and i came to know i need to move the car while filling the fuel.
5)The fifth Time i visited on 14th September 2017 where in there was problem in Battery and it was change.
6)The sixth time i visited on 19th Jan 2018 where in your cont- Gearbox and Sen Accel Pedal was change.
7)The seventh time i visited on 2nd Feb 2018 where in we had taken trial and after diagnosed came to know there is problem in one motor which has to replace as my wife's birthday was there on 3rd feb 2018 i was in need of car so i decided to give it on Monday thats on 5th Feb 2018.
8) today i revisited the service center where in they said they cannot say how much time will it take to repair my car.

This is really frustrating when i asked them they are not ready to give any contact detail to whom i can speak and can get solution whenever i had given my car in service center i had filled the petrol but when it is delivered its in reserve they say they need to take trials why i need to spend every where, now i feel they had removed or had changed my genuine parts from my car.
please find the attachment for the same i believe this is enough to understand that i had done mistake by purchasing Renault Kwid .they said they don't replace the car neither they give in writing so for the public awareness i want to warn the citizens that they should think before buying this car and want to make them aware these might be big scam.I also requested them to give renault owner contact no as the managers are helpless and say what ever you want to take action you can take it they never think about brand they might be use to to it and pressure customer to surrender in front of them they behave as if they are doing favor on me and they forget they are in service department sales people say they don't have any concern once sold they do not take care. they say to drop my car at their service center to do check all the problem but now i am really scared to hand over my car and its really frustrating.

Hemant.
[protected].
Renault Customer Care's response, Feb 11, 2018
Verified Support
Dear Hemant,

We have already notified our team about your concern and is being looked upon by our team
Hemant Behere's [Complaint's author] reply, Feb 16, 2018
Know they have changed more two parts when asked for history of car on mail they refuse and ask me to visit service center but not ready to replace the car or take guaranty of car I believe this will be record of changing 8 parts Within a year. If anything happens to me or to my family while driving Renault will be responsible as they had provided me a faulty car.
@Hemant, we are facing the same problem, the Kwid is barely a few months old and there are issues all the time. Renault just tells us the issues have been resolved, but the car comes back with the same issues. When we ask them to tell us about what the issues were in detail and why the car needs to be jumpstarted so many times- they refuse to say anything apart from it is a software update.
And when you contact customer care, they say they will escalate the issue, nothing else.
Renault Customer Care's response, Jul 21, 2018
Verified Support
Dear Customer,

Please check your private message for an update on your concern.

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