This is to inform you that I bought Renault lodge WB 10 6221 from South Calcutta on
2018 Aug. After 2 week suddenly car battery gets down. Immediately I inform and visit workshop. They told there is no problem with the battery. Within a year suddenly car get stop on road, with the help of toeing the car was taken to workshop, back rear axle wheel broken down. Within these 3 years number of times car battery is giving problem we inform workshop every time. Finally they changed it. Apart from this there many others problems which occur everytime, which you can check from your workshop.
With utter dismay and unprofessional behaviour of Renault Service [protected]@7A, Rameswar Shah Rd, Park Circus, Kolkata-700014, this mail is forwarded for your kind perusal and immediate redressal.The incident, compelled me to bring this to your notice is appended below.
On 7th July during heavy storm and incessant rain l was driving my car bearing Regn.no WB 10 6221 model- Renault Lodge DCI STEPWAY RXL make 2018. Due to poor visibility l was not able to drive the vehicle comfortably and parked it by the side of the main road. Suddenly a branch of a big tree fell down on the windscreen and bonnet of the car which resulted in breakage of the windscreen and damage of the bonnet. On 8th July l had taken the damaged car to Renault authorised Service Centre, 7A Rameswar Shah Rd, Park Circus, Kolkata 700014 for repair and insurance claim.On 10th July the Surveyor of the insurance company inspected the vehicle and suggested for replacement of the windscreen and other ancillary damaged parts to the Service Centre.
Subsequently l kept following up with the Works Manager of the Service Centre periodically for urgent replacement of the damaged items on number of occasions.But instead of replacement. Finally he contended that the damaged articles are not available with him and it will take few months time to arrange the fresh parts.He also expressed his incapability for the replacement since he narrated that Renault Company has stopped manufacturing this particular model and asked me to get rid of this car.
You will definitely appreciate the mental agony and amount of stress l m passing through.lt has become a nightmare for me to drive this damaged vehicle.
In another occasion subsequent to above incident suddenly the clutch plate and paddle also got broken down. Now they are charging 31000.
A car bought within 3 years with more than 10L is becoming a night mare. More or less all the parts are damaged from very beginning. Kindly check your records available in workshop.
Sir, lt is requested to kindly look into the matter and arrange for immediate replacement of the damaged items or you may compensate me, as deemed fit n proper. It is very much regretful to mention that l have been subjected to tremendous harrasment mental, physical and economonical on every now n then with the subject vehicle after its purchase.
Immediately take action to replace my vehicle as it is creating problem after the purchase only or I have to go go consumer forum with all details and harassment.It is not even 3 year a vehicle more than 12 Lakhs is creating so much problem. It is a hard earn money. Please donot play with it by selling a damage car. TAKE IMMEDIATE ACTION.
I made this complaint on Saturday. On Monday 26.7.21 I received call from Debjyoti Mukherjee
Received call from your workshop from Mr Debjyoti. This person is misbehaving like anything. When I am complaining about a particular car for last 3 years since purchase about manufacturing and technical problems without resolving the issues or problems he is comparing about my organization and its problems where I work.
Is it anywhere relevant with the particular issue and problem?
He is giving me threat for not touching my car for any service. Is it way to behave with the customer.
What service we are getting for last 3 years?
The workshop can only resolve temporary issues and not any permanent solution.
It is my fault to highlight the problem or issues of the car bought less than 3 years.
We want a permanent solution for this.
Is this type of behavior is expected from a staff to it customer.
After his call and behavior I am very much afraid about the service rendered by renault hence forth.
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