[Resolved]  Renault — Lodged complaint[protected]

Address:

Bangalore, Karnataka, 560078

Hi Renault Customer Care,

I am owner of Duster RxZ Diesel Reg Num KA05 MR 3113) which i bought in Apr 2015. I was fond of this vehicle until my recent bad encounter.

Got my vehicle major service done around Dec'2016 (Km reading was 20K) and i was told that vehicle is in good condition.

Got this service done by Trident Service Center at Silkboard in Bangalore.

Day before yesterday while I was coming from Vellore to Bangalore, car got broke down at Hosur (around 50 Kms from Bangalore). Having no other choice, the vehicle was towed to nearest service center which is Prabha service center at Hosur.
Upon inspecting the vehicle service advisor is coming up with list of complaints on the clutch and flywheel assembly of the car which is going to cost me around 60K-70K!

I have couple of questions –
1. Why did not service adviser did not tell about these risks when vehicle underwent major service at 20K Kms?
2. Why vehicle’s parts are getting worn around for mere 23K Kms running within 2 years of purchase?
3. Why I did not face this issue with my earlier car (Maruti Esteem 2006 make.. total running 75K Kms)
4. Who is going to cover the repair charges for the vehicle?