Renault — Manufacturing Defect: GearBox Failure

This is Kapil Sharma, owner of Renault Duster AT purchased from Trident Whitefield, Bangalore, on 11 Jul '17 there was also an extended warranty on the car which was purchased by me. Chassis number: MEEHSRSGMH3000015 and Engine Number: HR15760648F

I have given my car for periodic service at 49142k KM mark on 26th Feb'21. I did report a jerking issue while auto gear shift. Service advisor said that they have done reprogramming and now the jerking issue will not occur. I felt a jerking issue just after taking the car from ServiceNow centre which I have reported to Sharukh, service advisor. I couldn't go back to the service centre as I was busy in my personal life, I drove almost 3k more with the same jerking issue and finally decided to visit service centre to fix it.

Hence, I drove my car to the service centre, gave car to them on 7th Aug '21. It took almost 7 days to diagnose the issue which was related to Gear Box by Service Advisor Dharma. I was shocked, gearbox issue at 52k KM within 4 years and 1 month, and I was told this is a manufacturing defect.

My car’s warranty ended on 14th July’21.

The Trident Renault and Renault India have put a refurbished part in gear box without my consent. In fact, I sent email to not do so. They want me to pay for labour and consumables cost of work done to put refurbished part, not ready to provide any warranty of refurbished part and expect me to drive this car. This puts my and my family’s life in danger. They are doing wrong practice with Indian consumers.

I have paid 12.5 lacs to purchase this car and gearbox failure at 52k KM in 4 years shows bad quality product.

As Indian taxpayer, my only ask from you to get justice. As from Renault customer care to Renault India CEO are not giving me safe solution and asking me to bear the cost. Its been 23 days since my car is in service centre and this is another source of suffering since I have no other vehicle with me at home.

Dealer Address: Renault Sarjapur Car Showroom & Service Centre, 102/3 Sulikunte Village, Dommasandra Post, Sarjapur Road, Bengaluru, Karnataka 562125. Ph no- [protected], [protected]