[Resolved]  Renault — media nav not working as expected

Hi team,

Pathetic service ever

Now i demand new one to be replaced

My multimedia system is not functioning specially the navigation app (Inc.
India map) & bluetooth app. I had reported the same to wagholi (Pune)
Service center. First time (June'19 end). After a whole day issue did not
Get addressed and asked me to come on another day as i will have to rush to
Work.

2nd visit on 1st week of july'19 they (Wagholi workshop people) took the
Car and after doing all postmortem in two days they come back and told me
Issue did not get resolved and they need to send it to chennai workstation
And assured me this will be done with in 10 to 15 day...

In between i never got a call proactively on progressive update, every time
On a reactive basis i call the service station folks and they keep me
Update by pushing the dates.

*today it is almost a month now, i do not have any further updates on when
And how i will get my system back and god knows all my concerns are
Addressed or not.*

*i really struggling by your team loose communication & doubt on service
Center capabilities.*

*my self amit pattnaik, car is on name of prativa pattnaik (Mh-12-nj-6056).*

Moreover i have a basic concern why my address in your system showing
Magarpatta, pune even after i have submitted my aadhar and residence address
Id during registration and booking. Please get this corrected. (Aadhar
Attached)

Regard,
Amit kumar pattnaik
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Sep 30, 2019
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2019
Renault Customer Care's response
Dear Amit,

We're forwarding your concern for further processing & will get back to you with an update on the same.
Verified Support
Aug 19, 2019
Renault Customer Care's response
Dear Amit,

As checked, we understand that our team has contacted you on your mentioned concern. We hope that the issue has been resolved to your satisfaction. In case of any support required, please feel free to contact us at[protected].
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